Privacy Policy

A legal disclaimer

Bionovu ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you use our website [https://www.bionovu.co.uk] ("Website") or interact with us.

1. Who We Are

Bionovu is the data controller responsible for your personal data.
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Email: privacy@bionovu.co.uk
Postal Address: [Insert Business Address]

2. What Data We Collect

We may collect and process the following types of personal data:

Identity Data: Full name, username, date of birth.
Contact Data: Email address, postal address, phone number.
Technical Data: IP address, browser type, device type, operating system, and other technology used to access the Website.
Usage Data: Information about how you use our Website.
Marketing Data: Your preferences in receiving marketing communications from us.
Transaction Data: Payment information and order details (processed via third-party providers).

3. How We Collect Your Data

We use different methods to collect data, including:

Direct interactions (e.g. filling out forms, subscribing to newsletters, making purchases).
Automated technologies (e.g. cookies, server logs).
Third-party services (e.g. payment processors, analytics providers like Google Analytics).

4. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use it:

To fulfil orders and deliver products/services.
To respond to inquiries and support requests.
To send you updates or marketing (where you have opted in).
To improve our Website and services.
To comply with legal obligations.

Lawful bases under UK GDPR include:

Consent
Contractual necessity
Legal obligation
Legitimate interests (where these are not overridden by your rights)

5. Disclosure of Your Data

We may share your data with trusted third parties, such as:

IT and system administration service providers
Payment processors (e.g. Stripe, PayPal)
Professional advisers (e.g. accountants, legal consultants)
Government or regulatory bodies, where required by law

All third parties are required to respect the security of your personal data and process it in accordance with UK data protection laws.

6. International Transfers

Where your data is transferred outside the UK, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the UK Information Commissioner’s Office (ICO).

7. Data Security

We implement appropriate security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These include:

Secure servers and firewalls
SSL encryption
Access controls and authentication procedures

8. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.

9. Your Legal Rights

Under UK data protection law, you have the right to:

Access your personal data
Request correction of your data
Request erasure ("right to be forgotten")
Object to processing
Request restriction of processing
Request transfer of your data (data portability)
Withdraw consent (where applicable)

You may exercise these rights at any time by contacting us at privacy@bionovu.co.uk.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Website: https://www.ico.org.uk

10. Cookies

We use cookies and similar tracking technologies to enhance user experience and analyse website usage. For more information, please see our [Cookie Policy].

11. Third-Party Links

Our Website may contain links to third-party websites. We do not control and are not responsible for their privacy practices. Please review the privacy policies of any external sites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page and, where appropriate, notified to you by email.

Contact Us
If you have any questions or concerns about this policy or your personal data, please email us at:
info@bionovu.co.uk